Quality Manager (Chemical, Foreign Company, Shanghai)

Summary of Position

1. leads the quality activities including customer, manufacturing sites/tollers, supplier, and internal interfaces
2. Maintain & Improve Regional Quality Management Processes/System
3. Increase customer satisfaction
4. Manage Suppliers Quality
5. Drive Continuous Improvement through Quality Improvement Project, audits and corrective/preventive actions
6. Manage Quality Organization, develop & coach quality team & committee
7. Build up quality awareness & quality culture

Job Description

1. Quality Management Process/System:
1. Guide the Organization to follow the Quality Policy and Principles
2. Develop & Maintain Regional Quality Management Processes
3. Leverage regional QM Process into each site
4. Improve sites quality management system
5. Coordinate correct reporting and visualize and accurate and timely communicate Quality Performance within the organization
6. Support 2nd party quality audit
2. Increase Customer Satisfaction:
1. Understand and review customer requirements
2. Support cross functional team to solve customer complaints
3. Support customer on site audit
4. Maintain & improvement Customer Satisfaction Survey Process
3. Supplier Quality:
1. Defined supplier quality management processes and efficiency demonstrated by metrics
2. Support SQE and Sourcing Organization in driving contractor / supplier quality development
3. Support supplier corrective action process
4. Continuous Improvement:
1. Drive continuous improvement by Quality Metrics
2. Support cross functional team on Root Cause Failure Analysis
3. Monitor Corrective/Preventive Actions implementation & effectiveness
4. Maintain QIP (Quality Improvement Process)
5. Manage QM Organization:
1. Develop & motivate quality personnel
2. Maintain QM responsible processes in QMS
3. Facilitate training on quality
   

Job Requirement

• Bachelor or master degree in chemical
• Above 8 years experience quality management role
• Strong knowledge and ability on ISO9001:2008 quality systems
• Direct customer facing job experience is an advantage
• Knowledge of quality tools and analytical skill, 6 Sigma background is an advantage
• High attention to detail and accuracy
• Good command of English, both in oral and writing skills
• Team player
• Willing to travel extensively and frequently in the region

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Assistant General Manager / Executive Management Trainee

Reports to:    General Manager

Position Summary

Gains knowledge and experience required for promotion to “General Manager” under direction of the present general manager by performing the duties

Primary Responsibilities

• Make sure of high quality service to the tenant staying with
• Support leasing functions and maintain courteous tenants relationship; make sure that tenants request & complaints are handled properly and keep up tenants satisfaction
• Assist to plan, recommend and administer the operating and capital expenditure budgets as approved by the board. Implement solutions in streamlining operations.  Maximize the use of operating budgets
• Clearly describe, assign and delegate responsibility and authority for the operation of various departments. direct and organize the activities to meet the daily needs of the operation
• Develop and maintain strong relationships with government

The Ideal Candidate Profile

• High integrity
• Service-oriented
• Results-driven
• Proactive & passionate team player

Experience & Skills

• International management experience
• Solid knowledge and experience of Western standards in managing properties and the culture in dealing with high ratio of western & mixed-culture tenants in the shopping mall and in the commercial offices
• Willingness and ability to manage changes and drive for continuous improvement
• With experience of developing effective service programs
• Good communication & interpersonal skills
• Proven leadership skills in inspiring & motivating staff
• With English & Mandarin Chinese language proficiency

Education:     MBA and oversea education or working experience

Preferred working industry: Retail, hospitality

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Key Account Manager (Location: Shanghai, China)

Position Summary

The incumbent is responsible for ensuring the quality of the services provided to key customers, referred to as “Key Accounts”. He/she has to oversee and grow the accounts, ensure that business targets are met and maintain good relationship with customers

Main responsibilities and authorities:

1. Manage the relationship with Key Accounts by providing responsive and effective service
2. Manage a team of Key Account coordinators
3. Ensure and monitor compliance of company offices with the quality processes of the Key Accounts: SOPs, technical requirements, standard reports, pricing, etc…)
4. Ensure on-time delivery of quality reports that meet the requirements and contractual terms agreed upon with the Key Accounts
5. Handle complaint management: complaint analysis, solution proposal, solution implementation
6. Maintain frequent communication with the Key Account Manager of each Key Account in France
7. Provide training for the concerned company offices on the standard operating procedures applicable to each Key Account
8. Analyze Key Accounts related decision structures, develops business strategies and concepts based on customer specified targets
9. Control data upload for some Key Accounts that are using database IT systems
10. Conduct and report to management analysis on channels performance and business development potential: revenue growth, quality process fulfillment
11. Grow the revenue with the Key Accounts in two ways: by ensuring that the key Accounts’ requirements are fulfilled and by identifying with them new products/services for company
12. Cooperate with engineers to develop test programs with laboratory when customers need new test development
13. Plan demand and coordinate delivery of the services based on company’s internal testing capabilities
14. Conduct market surveillance of both the services and the prices of company’s competitors
15. Measure customer satisfaction level and report to relevant Managers

The Ideal candidates must have the following characteristics:

• Technical / Business Bachelor Degree or above
• Minimum 4 years related working experience
• Excellent communication and interpersonal skills to build internal/external partnership at different levels and demonstrate corporate professionalism
• Native French speaker. Fluent in written and spoken English. German would be a strong plus
• Customer oriented and able to handle various tasks and projects simultaneously

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Sales Director (Location: Shanghai, China)

Main responsibilities:

1. Responsible for the development and performance of all sales activities in assigned market. Directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values
2. Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and sales team
3. Creating customized and innovative proposals and negotiating commercial contracts, based on a real expertise and a strong involvement
4. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
5. Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin
6. Coordinate sales activity with other sales divisions within Group and with internal departments involved in the sales effort (Marketing/ Development & Operation Departments)
7. Reinforce company’s position in the market

The Ideal candidates must have the following characteristics:

• Hands on approach with a sense of entrepreneurship suitable to medium size BU
• Good rapport-building skills
• Good development skills
• Anticipation, reactivity and realization skills
• Analytical listener
• Communicates well and enjoys teamwork
• Rigorous, Determined, Organized
• Creative
• University degree or above, major in marketing / business / management, MBA holder would be an advantage
• Minimum10 years’ experience in areas of sales development and team management with strong self-motivation

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岗位名称：总部人力资源部——薪资福利高级经理（国有大型上市企业，保险行业）

岗位职责：

1、组织全公司各部门编制薪资福利预算，监督分公司的薪资福利预算的执行情况。

2、根据上年度人工成本投入与产出的指标分析，提供人工成本分析报告。

3、协同全公司各部门对现有岗位进行岗位评估工作，为公司制订并维护科学合理的职级职等制度。

4、依照薪酬设计的原理，结合行业的市场调研与分析，建立符合全公司发展需求的薪酬类别与等级原则。

5、组织实施薪酬满意度调查工作，对汇整的相关信息进行科学分析并提出合理化改善建议，完善现有的薪资福利制度。

6、汇总对人力资源信息系统开发的具体需求和改善建议，完善信息系统的建设。

任职资格：

1、全日制本科以上学历，30岁-40岁。

2、人力资源管理、工商管理、金融管理相关专业毕业。

3、在大型集团公司或保险金融行业从事薪资福利管理工作6年以上，且具备一定的综合人力资源管理工作经验者佳。

4、掌握先进的薪酬设计方法，了解现代企业薪酬福利管理体系设计方法和薪酬福利管理流程。

5、熟悉薪酬福利保险等方面的国家法律法规。

6、为人正直，忠诚守信，工作严谨，保密性强。

7、逻辑思维能力强，数字敏感度好，善于进行数据分析，具备良好的沟通能力和协调能力。

8、具有良好的职业稳定性、职业道德和职业操守及良好的团队合作意识。

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岗位名称：呼叫中心——高级运营经理（国有大型上市企业，保险行业）

岗位职责：

1、协助制定华东呼叫中心的总体建设规划和工作目标。

2、负责制定运营支持方面的阶段性工作目标和实施细则。

3、汇总建立呼叫中心整体的阶段性工作目标和实施细则。

4、制定业务标准、管理流程及相关制度，汇总建立呼叫中心的各项规章制度。

5、负责建立并完善运营管理的培训制度和考核指标体系，监控执行效果，并分析运营结果。

6、负责建立并完善质量管理体系和考核制度，保证呼叫中心的日常运作与管理，优化运营管理流程和业务流程。

任职资格：

1、全日制本科以上学历，30岁-40岁。

2、金融、经济、保险、工商管理、企业管理等相关专业毕业。

3、呼叫中心行业8年以上工作经验，且具备3年以上大型呼叫中心运营管理经验，熟悉呼叫中心的组建和运作流程。

4、具备保险行业或产险行业的呼叫中心管理经验者优先。

5、较强的团队领导能力、项目组织实施能力、协调沟通能力及良好的心理承受能力。

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