Quality Manager (Chemical, Foreign Company, Shanghai)
Summary of Position
- leads the quality activities including customer, manufacturing sites/tollers, supplier, and internal interfaces
- Maintain & Improve Regional Quality Management Processes/System
- Increase customer satisfaction
- Manage Suppliers Quality
- Drive Continuous Improvement through Quality Improvement Project, audits and corrective/preventive actions
- Manage Quality Organization, develop & coach quality team & committee
- Build up quality awareness & quality culture
Job Description
- Quality Management Process/System:
- Guide the Organization to follow the Quality Policy and Principles
- Develop & Maintain Regional Quality Management Processes
- Leverage regional QM Process into each site
- Improve sites quality management system
- Coordinate correct reporting and visualize and accurate and timely communicate Quality Performance within the organization
- Support 2nd party quality audit
- Increase Customer Satisfaction:
- Understand and review customer requirements
- Support cross functional team to solve customer complaints
- Support customer on site audit
- Maintain & improvement Customer Satisfaction Survey Process
- Supplier Quality:
- Defined supplier quality management processes and efficiency demonstrated by metrics
- Support SQE and Sourcing Organization in driving contractor / supplier quality development
- Support supplier corrective action process
- Continuous Improvement:
- Drive continuous improvement by Quality Metrics
- Support cross functional team on Root Cause Failure Analysis
- Monitor Corrective/Preventive Actions implementation & effectiveness
- Maintain QIP (Quality Improvement Process)
- Manage QM Organization:
- Develop & motivate quality personnel
- Maintain QM responsible processes in QMS
- Facilitate training on quality
Job Requirement
- Bachelor or master degree in chemical
- Above 8 years experience quality management role
- Strong knowledge and ability on ISO9001:2008 quality systems
- Direct customer facing job experience is an advantage
- Knowledge of quality tools and analytical skill, 6 Sigma background is an advantage
- High attention to detail and accuracy
- Good command of English, both in oral and writing skills
- Team player
- Willing to travel extensively and frequently in the region
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Assistant General Manager / Executive Management Trainee
Reports to: General Manager
Position Summary
Gains knowledge and experience required for promotion to “General Manager” under direction of the present general manager by performing the duties
Primary Responsibilities
- Make sure of high quality service to the tenant staying with
- Support leasing functions and maintain courteous tenants relationship; make sure that tenants request & complaints are handled properly and keep up tenants satisfaction
- Assist to plan, recommend and administer the operating and capital expenditure budgets as approved by the board. Implement solutions in streamlining operations. Maximize the use of operating budgets
- Clearly describe, assign and delegate responsibility and authority for the operation of various departments. direct and organize the activities to meet the daily needs of the operation
- Develop and maintain strong relationships with government
The Ideal Candidate Profile
- High integrity
- Service-oriented
- Results-driven
- Proactive & passionate team player
Experience & Skills
- International management experience
- Solid knowledge and experience of Western standards in managing properties and the culture in dealing with high ratio of western & mixed-culture tenants in the shopping mall and in the commercial offices
- Willingness and ability to manage changes and drive for continuous improvement
- With experience of developing effective service programs
- Good communication & interpersonal skills
- Proven leadership skills in inspiring & motivating staff
- With English & Mandarin Chinese language proficiency
Education: MBA and oversea education or working experience
Preferred working industry: Retail, hospitality
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Key Account Manager (Location: Shanghai, China)
Position Summary
The incumbent is responsible for ensuring the quality of the services provided to key customers, referred to as “Key Accounts”. He/she has to oversee and grow the accounts, ensure that business targets are met and maintain good relationship with customers
Main responsibilities and authorities:
- Manage the relationship with Key Accounts by providing responsive and effective service
- Manage a team of Key Account coordinators
- Ensure and monitor compliance of company offices with the quality processes of the Key Accounts: SOPs, technical requirements, standard reports, pricing, etc…)
- Ensure on-time delivery of quality reports that meet the requirements and contractual terms agreed upon with the Key Accounts
- Handle complaint management: complaint analysis, solution proposal, solution implementation
- Maintain frequent communication with the Key Account Manager of each Key Account in France
- Provide training for the concerned company offices on the standard operating procedures applicable to each Key Account
- Analyze Key Accounts related decision structures, develops business strategies and concepts based on customer specified targets
- Control data upload for some Key Accounts that are using database IT systems
- Conduct and report to management analysis on channels performance and business development potential: revenue growth, quality process fulfillment
- Grow the revenue with the Key Accounts in two ways: by ensuring that the key Accounts’ requirements are fulfilled and by identifying with them new products/services for company
- Cooperate with engineers to develop test programs with laboratory when customers need new test development
- Plan demand and coordinate delivery of the services based on company’s internal testing capabilities
- Conduct market surveillance of both the services and the prices of company’s competitors
- Measure customer satisfaction level and report to relevant Managers
The Ideal candidates must have the following characteristics:
- Technical / Business Bachelor Degree or above
- Minimum 4 years related working experience
- Excellent communication and interpersonal skills to build internal/external partnership at different levels and demonstrate corporate professionalism
- Native French speaker. Fluent in written and spoken English. German would be a strong plus
- Customer oriented and able to handle various tasks and projects simultaneously
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Sales Director (Location: Shanghai, China)
Main responsibilities:
- Responsible for the development and performance of all sales activities in assigned market. Directs a sales team and provides leadership towards the achievement of maximum profitability and growth in line with company vision and values
- Establishes plans and strategies to expand the customer base in the marketing area and contributes to the development of training and educational programs for clients and sales team
- Creating customized and innovative proposals and negotiating commercial contracts, based on a real expertise and a strong involvement
- Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
- Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin
- Coordinate sales activity with other sales divisions within Group and with internal departments involved in the sales effort (Marketing/ Development & Operation Departments)
- Reinforce company’s position in the market
The Ideal candidates must have the following characteristics:
- Hands on approach with a sense of entrepreneurship suitable to medium size BU
- Good rapport-building skills
- Good development skills
- Anticipation, reactivity and realization skills
- Analytical listener
- Communicates well and enjoys teamwork
- Rigorous, Determined, Organized
- Creative
- University degree or above, major in marketing / business / management, MBA holder would be an advantage
- Minimum10 years’ experience in areas of sales development and team management with strong self-motivation
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岗位名称:总部人力资源部——薪资福利高级经理(国有大型上市企业,保险行业)
岗位职责:
1、组织全公司各部门编制薪资福利预算,监督分公司的薪资福利预算的执行情况。
2、根据上年度人工成本投入与产出的指标分析,提供人工成本分析报告。
3、协同全公司各部门对现有岗位进行岗位评估工作,为公司制订并维护科学合理的职级职等制度。
4、依照薪酬设计的原理,结合行业的市场调研与分析,建立符合全公司发展需求的薪酬类别与等级原则。
5、组织实施薪酬满意度调查工作,对汇整的相关信息进行科学分析并提出合理化改善建议,完善现有的薪资福利制度。
6、汇总对人力资源信息系统开发的具体需求和改善建议,完善信息系统的建设。
任职资格:
1、全日制本科以上学历,30岁-40岁。
2、人力资源管理、工商管理、金融管理相关专业毕业。
3、在大型集团公司或保险金融行业从事薪资福利管理工作6年以上,且具备一定的综合人力资源管理工作经验者佳。
4、掌握先进的薪酬设计方法,了解现代企业薪酬福利管理体系设计方法和薪酬福利管理流程。
5、熟悉薪酬福利保险等方面的国家法律法规。
6、为人正直,忠诚守信,工作严谨,保密性强。
7、逻辑思维能力强,数字敏感度好,善于进行数据分析,具备良好的沟通能力和协调能力。
8、具有良好的职业稳定性、职业道德和职业操守及良好的团队合作意识。
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岗位名称:呼叫中心——高级运营经理(国有大型上市企业,保险行业)
岗位职责:
1、协助制定华东呼叫中心的总体建设规划和工作目标。
2、负责制定运营支持方面的阶段性工作目标和实施细则。
3、汇总建立呼叫中心整体的阶段性工作目标和实施细则。
4、制定业务标准、管理流程及相关制度,汇总建立呼叫中心的各项规章制度。
5、负责建立并完善运营管理的培训制度和考核指标体系,监控执行效果,并分析运营结果。
6、负责建立并完善质量管理体系和考核制度,保证呼叫中心的日常运作与管理,优化运营管理流程和业务流程。
任职资格:
1、全日制本科以上学历,30岁-40岁。
2、金融、经济、保险、工商管理、企业管理等相关专业毕业。
3、呼叫中心行业8年以上工作经验,且具备3年以上大型呼叫中心运营管理经验,熟悉呼叫中心的组建和运作流程。
4、具备保险行业或产险行业的呼叫中心管理经验者优先。
5、较强的团队领导能力、项目组织实施能力、协调沟通能力及良好的心理承受能力。
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